Frequently Asked Questions
A: If you are a registered customer you can click the "My Account" tab on the upper navigation bar towards the top of our website. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. Our freight estimate will be the most that you pay. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Do you charge sales tax?
A: Sales tax is only charged for order shipping to Ohio.
You must be a registered customer to be able to participate in our rewards program.
Each time you make a purchase you are rewarded 1 point for every dollar you spend, not including sales tax (for orders that ship to Ohio) or shipping charges.
When you reach a certain threshold, the first being 500 points you can redeem your rewards points for a gift certificate to be used on any future purchases at www.pack-secure.com
You will receive an email after each purchase with the rewards points received for that purchase.
To redeem your points: You log onto your account and look for your REWARDS information, when you have enough points saved you can click redeem to receive your REWARD, you will receive an email with a code for the Certificate.
* Please note that this program may be discontinued at anytime. We will give 60 days prior notice to the termination of this program. The termination notice will be posted on the FAQ page. An email will also be sent out to those on our mailing list. Please see the bottom of our website for mailing list sign up. If we terminate the program for any reason, a credit will be issued to your account for half of the points that you have accumulated. Example: if you have 300 points you will receive $1.50 store credit. A request MUST be made via email before the 60 days is up to receive the close out store credits. If you do not receive a response from us to your request, please assume we did not receive it and send your request again.
** Any rewards points earned with orders that have special pricing will be voided.