Frequently Asked Questions

Q: How can I view the status of my order?
A:  If you are a registered customer you can click the "My Account" tab on the upper navigation bar towards the top of our website. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.  Our freight estimate will be the most that you pay.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Do you charge sales tax? 
A: Sales tax is only charged for orders shipping to Ohio, Pennsylvania and Washington.

Q: Can I get a sample?
A: Many bags can be sent as a free sample.  There is a maximum limit of 2 bags per customer and or address in one shipment.  If you would like additional bags you can order them here  Many of our other products can be ordered from the same link.  Email us at [email protected] and we will let you know if your request will require the manufacturer fee of $13.75.

Q: Where will my product ship from?  
A:  Many of our products ship from our Boardman Ohio location.  Other products ship from different locations. 
Q: I would like to return my product.  What is your policy?
A: You can review our Policies page and Click Here to Request an RMA#

Q: What is your Loyalty program / Rewards Program?
A: Our Loyalty / Rewards program is as follows:

  • You must be a registered customer to be able to participate in our rewards program.
  • Each time you make a purchase you are rewarded 1 point for every dollar you spend, not including sales tax (for orders that ship to Ohio) or shipping charges. 
  • When you reach a certain threshold, the first being 500 points you can redeem your rewards points for a gift certificate to be used on any future purchases at
  • You will receive an email after each purchase with the rewards points received for that purchase. 
  • To redeem your points: You log onto your account and look for your REWARDS information, when you have enough points saved you can click redeem to receive your REWARD, you will receive an email with a code for the Certificate.
* Please note that this program may be discontinued at anytime.  We will give 60 days prior notice to the termination of this program.  The termination notice will be posted on the FAQ page.  An email will also be sent out to those on our mailing list.  Please see the bottom of our website for mailing list sign up.  If we terminate the program for any reason, a credit will be issued to your account for half of the points that you have accumulated.  Example: if you have 300 points you will receive $1.50 store credit.  A request MUST be made via email before the 60 days is up to receive the close out store credits.  If you do not receive a response from us to your request, please assume we did not receive it and send your request again.

Some of the rewards that can be claimed are store credits.  500 points = $5.00 store credit, 900 points = $10.00 store credit and 2000 points = $25.00 store credit

** Any rewards points earned with orders that have special pricing will be voided.
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