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RMA Request

Return Merchandise Authorization (RMA) Request Form
  • Return Merchandise Authorization (RMA) Request

  • Please read our return policy below. Once you have read the policy and agree to its terms, check the box below requesting an RMA#.

    Pack Secure offers the following Returns Policy:

    If for any reason whatsoever you need to return a product purchased from us, our policy on that return is as follows.

    We will accept items for return within 30 days of delivery that are still in New, Unused and Resalable condition.

    Claims for errors, defects or damages must be made within 5 days of delivery.

    ALL returns require an RMA# prior to being sent back. If you need to make a return please fill out this form. When your request is received we get back to you with an RMA# and give the correct shipping address. All packages must have the RMA# on the address label and the packing list.

    Damaged merchandise will be covered through freight insurance, a claim must be started and may take up to 14 days. Defective merchandise will be exchanged, unless it is machinery. *Defective machinery will be covered under the manufacturer's warranty, the customer must contact the manufacturer within the given warranty time frame. If the wrong product was shipped to you, we will exchange it for the correct product.

    Refunds will be for the purchase price of the item(s) only. Shipping costs are the responsibility of the customer unless the return is because of our error. Shipping costs for any return of merchandise due to our mistake will be covered by Pack Secure.

    All items returned that were sold with free shipping will have our actual shipping cost deducted.

    A manufacturer's re-stocking fee of 15% will apply to all* non-defective returned merchandise.

    Any products returned without an RMA# will have a 20% restock fee applied, please note that your package may be rejected without an RMA#. Any returns sent after the RMA authorization period may not be accepted as a return. If it is accepted there will be a 20% restock fee.

    *A 20% manufacturer's re-stocking fee will apply to Peanut Dispensers/Vacuums and Smart Jet machines.

    After we receive the return in new and resalable condition, a refund or exchange will be quickly given.

    Please note any refused packages, may not be accepted as a return. If the package is accepted at our warehouse, it will be treated as a return and our return policy will be applied, as well as a return shipping charge. Any undeliverable packages that are returned to our warehouse will be treated as a return and a return shipping charge will be applied.

    Custom Orders are NON-RETURNABLE. A custom order is any additional work done to a machine, such as installing an imprinter etc. A custom order is also, special orders for sizes of products we do not keep in stock, such as bags made to order etc. Marsh Super Size Stencil machines and parts are also considered Custom Orders.

    In addition for our Canadian Customers: If your order is returned to us by customs due to an error on your end, our return policy will apply.

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