Shipping Policy Pack Secure has currently suspended shipping to UPS stores, FedEx stores, freight forwarders, or shipping stores. Orders will only be shipped to a valid physical address.
Payment Methods
Credit Cards: We accept Visa, MasterCard, American Express, and Discover with no surcharge. Ensure billing details match your credit card bank records to avoid delays.
Checks & Money Orders: Payments in U.S. Dollars only. Money orders and cashier’s checks are processed upon receipt. Personal and company checks require up to 10 banking days for clearance. A $35 fee applies to returned checks.
Net 30 Terms: Available for businesses upon approval. Submit an application here.
Returns & Refunds
Returns accepted within 30 days. Items must be unused and in original packaging. Missing or damaged parts may result in a reduced refund.
Errors, defects, or damages must be reported within 5 days of delivery.
A Return Merchandise Authorization (RMA) number is required for all returns and can be requested here.
Damaged items are covered through freight insurance (claim process may take up to 14 days).
Defective machinery falls under the manufacturer’s warranty-customers must contact the manufacturer directly.
If incorrect products are shipped, we will exchange them at no cost.
Return shipping costs are the customer’s responsibility unless due to our error.
Items sold with free shipping will have the actual shipping cost deducted from the refund.
Manufacturer restocking fees apply:
15% on non-defective returns (machinery issues are covered by the manufacturer's warranty and are non-returnable, unless the wrong machine was sent.).
20% on select items (Peanut Dispensers/Vacuums, ESC60 Stencil Machine, Reiner, Smart Jet machines)
Refused/undeliverable packages are treated as returns, subject to the above restocking fee, return shipping charges, and the original shipping fee.
Custom Orders & Software Purchases: Non-refundable.
Taxes Sales tax is automatically applied to Ohio deliveries. For other states, customers are responsible for submitting taxes. Drop-shipped items may include an additional invoice for sales tax. Tax exemptions can be claimed at checkout.
Order Processing & Shipping
Most orders ship within 1-2 business days (M-F, excluding federal holidays).
Shipping estimates are approximate-order in advance to prevent delays.
Free shipping applies only to items specified on the product page.
Expedited shipping requests must be made before 2:00 PM EST.
Some items may qualify for shipment via customer UPS accounts (a $4.00 service fee applies) if your company has a Net 30 account with Pack Secure.
Orders are shipped via UPS, FedEx, USPS, or courier, at our discretion.
Incorrect shipping addresses resulting in carrier fees will be billed to the customer.
Products may ship from various warehouses nationwide, leading to split shipments when necessary (at no additional cost to you).
Order Acceptance & Stock Availability
Order confirmation does not guarantee acceptance-we reserve the right to decline orders or adjust quantities.
Out-of-stock products may cause delays. Customers will be informed of unavailability and may cancel prior to shipment.
Privacy & Security
We protect customer data using advanced encryption and firewall technology.
Personal details (name, email, phone, address, password) are used solely for order processing and updates.
Credit card information is not stored and is never shared with marketing companies.
Legal requirements, fraud prevention, and credit risk reduction may require limited data sharing.
Cookies enhance your shopping experience by storing cart details.
For privacy inquiries, contact [email protected] or write to: Pack Secure/Policy Inquiry 725 Boardman-Canfield Rd. #E-3, Boardman OH 44512
External Links & Copyright Notice
Pack Secure is not responsible for third-party website content or privacy policies.
All site materials—including text, images, logos—are copyrighted. Unauthorized use may result in legal penalties.
Errors & Site Glitches
Pricing errors due to typographical mistakes or supplier issues may result in order cancellation.
System glitches affecting pricing or shipping will be corrected, and affected orders may be adjusted or canceled.
