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  • Return Merchandise Authorization (RMA) Request

  • Please read our return policy below. Once you have read the policy and agree to its terms, check the box below requesting an RMA#.

    We will accept items for return within 30 days of delivery that are still in UNUSED condition (excluding Midwest Pacific products, which is 14 days).

    Claims for errors, defects, or damages must be made within 5 days of delivery.

    When your request for an RMA# is received we will get back to you with an RMA# and the correct shipping address. All packages must have the RMA# on the address label and the packing list.

    Damaged merchandise will be covered through freight insurance, a claim must be started and may take up to 14 days. Defective merchandise will be exchanged unless it is machinery. *Defective machinery will be covered under the manufacturer's warranty, the customer must contact the manufacturer within the given warranty time frame. If the wrong product was shipped to you, we will exchange it for the correct product.

    Shipping costs are the responsibility of the customer unless the return is because of our error.

    All items returned that were sold with free shipping will have our actual shipping cost deducted. The shipping to you is only free if you keep the product.

    A manufacturer's re-stocking fee of 15% will apply to all* non-defective returned merchandise.

    *A 20% manufacturer's re-stocking fee will apply to Peanut Dispensers/Vacuums, ESC60 Stencil Machine, Reiner, and Smart Jet machines.

    Any products returned without an RMA# may be rejected. Any returns sent after the RMA authorization period may not be accepted as a return. If it is accepted there will be a 20% restocking fee.

    Please note any refused or undeliverable packages, will be treated as a return. In this case, subtracted from your refund will be a 20% restock fee, return shipping costs, and the costs you were charged for shipping at the time of purchase.

    Custom Orders are NON-RETURNABLE.

  • Returns MUST be in original packaging. If any parts are missing or damaged, we may still accept your item as a return, but deduct the costs from your refund for restoring the return back to resalable condition.

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