Yes, we do offer discounts which can be found on our coupon page found at the bottom our website.

Volume discounts need to be manually quoted and requests should made using our quote form found at the bottom of our website.

MASTERCARD, VISA, AMEX, DISCOVER, DINER'S CLUB, APPLE PAY, GOOGLE PAY, PAYPAL, NET 30 (the application can be found at the bottom of our website), Shop by Shopify

Pack Secure shall automatically charge and withhold the applicable sales tax for orders to be delivered to Ohio. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Sometimes a product will be drop shipped and you will be invoiced for the sales tax.

You will have the option to claim tax exempt at check out if you are exempt.

You can cancel your order by calling us at 888-511-7225. Unfortunately, if your order has already shipped it cannot be cancelled.

We always try to have all product on hand, unfortunately there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order.

We will ship what is in stock and ship the remainder when it arrives. Your shipping charge will not increase for the extra shipment.

Although this seldom happens, we will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Your order will ship as soon as it is available.

We want to speak to you too! Contact us with any questions, concerns, or feedback.

Call us at 888-511-7225, email us at info@pack-secure.com or live chat with us by clicking the live chat link when available.

Please fill out our credit application at the bottom of our website. We can have your terms approves within 24 hours if your references get right back to us.

Yes, but it can sometimes delay the processing time. Phone orders are handled manually and then sent to the warehouse for processing.

Orders placed online (on our secure website) go straight to the warehouse for processing.

All expedited orders need to be placed before 1:00 pm est.

The shopping cart will give you shipping quotes for the various expedited choices. If your item is a free shipping item, the cart will not show expedited methods. If expedited methods do not show up, please call 888-511-7225.

Some inks are considered HAZMAT and will not ship expedited.

Just fill out our quote request form found at the bottom of our website. Please be sure to include all part numbers and quantities.

Shipping Time - Most orders will ship within 24-48 hours of order placement. We make every attempt to process your order in a timely manner. Orders are not processed or shipped on Saturday, Sunday or Federal Holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Pack Secure only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Please note that any free shipping items we offer will state free shipping on the item page.

For expedited shipping you must order ONLINE before 1:00pm EST.

If you would like us to ship on your UPS account, you will need to have NET 30 terms already set up and approved (you can find our credit application at the bottom of our website). There will be a $4.00 UPS Service fee charged when using your account.

Please note that if the shipping address supplied is incorrect and we are billed an address correction fee by UPS or any other freight company, this fee will be billed to your credit card or to you directly.

Our products ship from various warehouses throughout the country. For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. If your order is shipped from more than one warehouse we will supply you with a main tracking number for each shipment.

Unfortunately, we do not.

Our products ship from various warehouses throughout the country. If you need to know which location your order will ship from contact us via email or phone.

Orders ship from multiple warehouses throughout the US. An order will generally ship out with 24-48 hours. If you need a specific timeframe email us at info@pack-secure.com with the part number and we will get back to you.

Pack Secure offers the following Returns Policy:

If for any reason whatsoever you need to return a product purchased from us, our policy on that return is as follows.

We will accept items for return within 30 days of delivery that are still in New, Unused and Resalable condition. LabelMate products have a 10 day return policy.  Returns MUST be in original packaging. If any parts are missing or damaged, we at our discretion may still accept your item as a return, but deduct the costs from your refund for restoring the return back to resalable condition.

Claims for errors, defects or damages must be made within 5 days of delivery.

ALL returns require an RMA# prior to being sent back. If you need to make a return, please find our RMA# Request form at the bottom of our website. When your request is received we will get back to you with an RMA# and give the correct shipping address. All packages must have the RMA# on the address label and the packing list.

Damaged merchandise will be covered through freight insurance, a claim must be started and may take up to 14 days. Defective merchandise will be exchanged, unless it is machinery. *Defective machinery will be covered under the manufacturer's warranty, the customer must contact the manufacturer within the given warranty time frame. If the wrong product was shipped to you, we will exchange it for the correct product.

Refunds will be for the purchase price of the item(s) only, minus any fees. Shipping costs are the responsibility of the customer unless the return is because of our error. Shipping costs for any return of merchandise due to our mistake will be covered by Pack Secure.

All items returned that were sold with free shipping will have our actual shipping cost deducted from the refund.

A manufacturer's re-stocking fee of 15% will apply. *A 20% manufacturer's re-stocking fee will apply to Peanut Dispensers/Vacuums, Smart Jet, JetStamp, Speed-i and all other Reiner machines.

Any products returned without an RMA# may have a 20% restock fee applied, please note that your package may be rejected without an RMA#. Any returns sent after the RMA authorization period may not be accepted as a return. If it is accepted there will be a 20% restock fee.

After we receive the return in new and resalable condition, a refund or exchange will be quickly given.

Please note any refused packages, may not be accepted as a return. If the package is accepted at our warehouse, it will be treated as a return and our return policy will be applied, as well as a return shipping charge. Any undeliverable packages that are returned to our warehouse will be treated as a return and a return shipping charge will be applied.

Custom Orders are NON-RETURNABLE. A custom order is any additional work done to a machine, such as installing an imprinter etc. A custom order is also, special orders for sizes of products we do not keep in stock, such as bags made to order etc. Marsh Super Size Stencil machines and parts are also considered Custom Orders.

See the bottom of our website for our RMA Request form.

The timeframe will vary depending on which manufacturer is processing your return. Generally returns are processed within 7 days.